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FAQS

Got Questions? We've Got Answers!

Welcome to our FAQ’s page where you will find answers to the most commonly asked questions.

  • What is your return or cancellation policy?

    Orders that are cancelled are subject to a cancellation fee based on the current production status of your job. The fees are as follows:

    • $10.00 — PRIOR to a proof being sent.
    • $25.00 — AFTER a proof being sent, but PRIOR to customer approval.
    • NO REFUND — There will be no refunds of any kind AFTER a job has been approved.

    ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT!

    Other Fees

    Jobs may be subject to other fees as follows:

    • $10.00 — Additional Epson proofs ( per 8.5″ X 11″, per side ).
    • $100.00/hour — Approved artwork alterations; 1/2 hour minimum.
    • $10.00 — Re-RIP of any file. (Multi-page products like catalogs subject to higher rates)
    • $5.00 — PDF proof on Business Card jobs.

    Please see our Terms & Conditions for additional information

  • What are your shipping costs?

    Shipping costs are calculated based on the product volume and weight. To get an accurate shipping cost please go to our product menu and select the product you are interested in. Once you click on the product the Pricing Calculator will appear on the right. Select your quantity, enter your Postal Code and press “Get Rates”. We recommend UPS Ground unless you need your order expedited.

    View Our Pricing Calculator

  • Are there any coupons?

    We publish new coupons every month, please check back later for the latest coupons

  • What credit cards do you take?

    We can take payments via Paypal and with all major credit cards

  • How much will a website cost me?

    Website design and development rates are not quoted here, because each client’s needs are different.  Without an intial needs assessment, it is difficult to have an understanding of the requirements and the scope of the project and it’s tough to provide an accurate estimate.

    Please contact us to tell us about your business and website plans, and we’ll consider the best solution for you.

    Contact Us!